Over the years I have established an extensive network of professionals and contractors. If you have a condo conversion, an addition to your home or just a simple renovation, I would be happy to look at the project. I would make suggestions and offer a list of contractors/professionals needed to complete the job in a timely manner and at a fair price. I also offer to manage the project to make sure things are on schedule and on budget.
We provide a full range of management services, from checking on your home while you’re on vacation to full management including collection of rents, maintenance emergencies, repairs, insurance policy review, general maintenance, forecasting of problems, long term property investment planning and preparing a property for sale.
Our management style is a proactive one. We believe that property management is more “people” management than property management. By responding to a tenants needs, problems and issues quickly and with respect, you avoid potential larger problems in the future.
NCA’s basic idea on property management is based on a three-part system; Relationship, Reliability and Records.
First, the relationship is the foundation where everything starts. When a tenant rents their apartment through us, all the facts are up front and fair. This way the deal goes smoothly, without any problems upon moving into the new place. If there is a problem, we resolve it promptly. This helps to ensure a smooth departure when the tenant leaves the apartment. This also includes the relationship with the client. We believe in transparency with all aspects of the management, the books, contracts and communication too.
Second, we are reliable. When repairs need to be made in the apartment or there is an emergency, we respond ASAP-24/7. If a tenant has a problem, we can be reached at any time. The tenant is notified before we or service men enter their apartment. Steps are always taken to avoid disrupting the tenants’ daily life. Repairs and requests from tenants are always communicated to the owner before anything is done. If a tenant is requesting something unreasonable, it’s up to the owner to decide if he/she wants to grant the request.
Third, good record keeping is a must in this business. The best way to avoid problems is by maintaining accurate and up to date records. Any tenant dispute is recorded for the owner. Email is used whenever possible to provide a record of the issue, this way there is no “he said, she said”. If email is not available and the situation calls for it, a certified letter will be sent.
All tenants have a written agreement, even those on a Tenancy at Will. A verbal agreement is worth the paper it is written on!
In the end, it’s all about fairness. If we gouge a tenant, they resent us. If we give the apartment away, they do not respect us. By simply offering a fair market rent, we develop a good working relationship that costs the client less in the long run. Therefore the return is maximized for the property owner.
Management fees are determined by several factors.
- Number of units
- Age of the property and over all condition
- Quality of the tenants
- Terms of management agreement with regard to selling the property
Our management fees are based on a percentage of the gross rents, 8-10%.
Here are a few properties we currently are managing: